Designing a Research Administration Shared Service Center
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Date
2021-05
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Abstract
Institutions of higher education are part of a movement to increase efficiency, become
more cost-effective, and provide consistent service quality. The University of North Carolina at
Chapel Hill is no different and developed a strategic framework that included a vision to be the
leading global public research university in America. This framework, The Blueprint for Next,
included a component for Optimizing Operations to improve administrative functions. Research
administration was not exempt from this initiative and as such, the Office of the Vice Chancellor
for Research took this as an opportunity to provide enhanced service, improved compliance,
and better staff opportunities under a shared service model. This Capstone Project describes
the design process for a shared service support infrastructure for research administration that
can be implemented as a pilot for feasibility purposes.
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Keywords
higher education, research administration, shared service